Frequently Asked Questions | OFAI

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Frequently Asked Questions

If you're not sure about any of the services we offer you're in the right place! We've collected a range of common questions we've been asked and answered them on this page. Take a look below to find the answer you're looking for.

Still not found the answer? Please contact us and we'd be happy to help.

General

Q: Are all products on the website displayed in your Showroom?

A: We have a wide selection of products on display, from Operator Seating to Bench Desks and Storage. If you'd like to see a specific product when you visit, please let us know in advance and we'll ensure the right products are on show for you to try out.

Q: Do you buy/sell second hand furniture?

A: We unfortunately have a policy of not buying or selling second hand office furniture. However, if you are looking to replace old furniture with new products please contact us and we can discuss your requirements.

Q: Do you only offer furniture suitable for offices?

A: The majority of the products in our range are aimed towards office and professional environments, but they can be flexible. If you've found a product you'd like us to supply please contact us and we can advise further.

Q: Can you help me with my office space planning?

A: If you need help deciding where your office furniture should go and the overall office plan then of course we can help. Our sister company Foursquare Workspace specialise in office fit out and refurbishment. Please contact us for more details.

Products

Q: What is the difference between 'Standard' and 'Made to Order'?

A: While 'Standard' products come in a small selection of sizes and finishes and are stocked, 'Made to Order' products are much more unique and need to be manufactured based on your requirements. These products require you to choose from a wide selection of (usually) fabric finishes and have a much longer lead time than other products.

Q: What is your 'Next Day Service'?

A: Our Next Day Service is a selection of products that are available with 24 hour delivery. You'll know a product is part of this if the NDS logo is displayed above the product name and the Product Type states 'Next Day Service'.

Q: Are there alternative sizes and finishes available?

A: We try our best to provide every variation possible for the products on our website. However, if you have specific requirements for certain products we may be able to provide alternatives. Please contact us to discuss further.

Q: Can I bulk purchase products?

A: We encourage our customers to purchase products through our website where possible, but if you're looking to order a large number of products we'd suggest contacting us prior and we can advise on the best way of achieving this with minimal fuss.

Q: Can you install office furniture?

A: As standard we will deliver your order not assembled and still boxed (depending on the product) but we can install the furniture as per your instructions. This is available on request and may incur additional charges.

Q: Can you provide additional product information?

A: The products on our website state key information like features, dimensions and finishes. Although we understand on some occasions additional information is required and that's why we can provide full product specifications on request. This includes manufacturing information, safety features and product weight.

Purchasing, Orders & Delivery

Q: Do I need an account to buy something?

A: No. When you go to checkout we'll simply ask for your basic information (name, phone number, email, address etc.) so we can contact you with any updates regarding your order.

Q: What payment methods are accepted?

A: Our website accepts Visa, Mastercard, Maestro and American Express cards. Please note that other payment methods may be available on request.

Q: What is the order process?

A: After placing an order with us, you'll receive a confirmation email with product and payment information. We'll then send you a delivery confirmation a day before your order is delivered. For Made to Order products, we'll contact you with information on lead times shortly after placing your order.

Q: Is there a returns policy?

A: Please see Terms & Conditions for our returns and cancellations policy.

Q: Can I order from you if I don't live in the UK?

A: We are only able to deliver products to premises on the UK Mainland. Therefore, if you live abroad you unfortunately won't be able to order from us.

Q: My order has arrived damaged. What should I do?

A: We strive to ensure that products supplied are of the highest quality and nearly all of our customers are highly satisfied with our delivery service. If we haven't met these high standards please contact us immediately and we will do our best to rectify the situation.

Website

Q: Do your web prices exclude or include VAT?

A: All of the prices on our website exclude VAT. The total price of your order including VAT is calculated at checkout. VAT is charged at a rate of 20%.

Q: Are product images on the website accurate?

A: We regularly update our products to ensure the information described is as accurate as possible. Although most of the product images are accurate, there may be a slight difference in colour shades. Please contact us if you'd like to receive samples before ordering with us.

Q: Do you sell any products that aren't on the website?

A: The vast majority of the products we sell are available on the website. We may not display some products due to their price or complexity, so if none of the products on the website meet your requirements please contact us and we may be able to assist further.

Q: Is your website secure?

A: Our website is fully protected by an approved SSL certificate and our whole checkout process, through Shopify, is certified Level 1 PCI DSS Compliant.